Frequently asked questions

Use the contact form, call 020 261 4873 or email [email protected]. Within 2 working days we send a slot and written price. After you accept and pay 30% deposit the booking is firm.

Service, duration, rate incl. VAT, deposit, cancellation rules and what you bring or upload. Mix and master quotes also state revision rounds (default 2 for mixing).

By appointment when the calendar allows, we can schedule a short visit of about twenty minutes. Mention it in your message so we do not block a session.

The control room comfortably fits two to three visitors. Up to 8 people on site is possible when agreed in advance so mics and safety stay manageable.

Saturday Mon–Fri 10–22 · Sat 11–18 by appointment; closed Sunday. Weekdays per Monday to Friday 10:00–22:00, Saturday 11:00–18:00, by appointment; closed Sunday. Evening slots fill quickly — enquire early.

For a three- to four-minute song, plan two to four hours of voice recording depending on prep and take count. Need more time? Extension is hourly if the next slot is free.

Not required: closed and semi-open headphones are available. Prefer your own pair? Bring it.

We only extend on your request and when no booking follows. Extra time is invoiced per hour at the booked service rate.

Water and tea are fine in the control room; no food in the booth or near open mics. The live room has a separate table for breaks.

The studio is on Bilderdijkstraat in Oud-West, about a ten-minute walk from Leidseplein. Trams 1 and 7 serve the Bilderdijkstraat stop, roughly three minutes on foot from there. The entrance is at street level, which makes bringing cases or instruments straightforward. On-street parking in Oud-West is paid; check signs before your session. Bikes can be parked outside the door.

24-bit WAV at 48 kHz by default, or your project sample rate. We can add high-quality MP3 on request. See mastering file formats for detail.

Secure download link or to your cloud drive if you grant access. Large band sessions can be copied to a drive you bring.

24 months after the last activity on the project. We then delete files from our servers. Back up yourself; we are not an archive service.

Yes when stated on the quote. Raw takes need extra storage and prep time; we list that upfront so you know what arrives.

A single track mix often takes five to ten working days after complete stems arrive. Mastering typically three to five working days. When busy we agree a realistic date.

After full payment for the agreed service, recordings made for you are yours within the limits of our terms and conditions. The studio does not claim co-ownership of your music.

No. We do not use client material to train machine-learning models and we do not clone voices without written consent from the person concerned.

Short behind-the-scenes clips are fine when everyone involved agrees and unreleased work stays private. Ask the team if unsure.

You are responsible for rights on music you use. Read podcast music rights and discuss cues before recording.

In the privacy policy, cookie policy and on request the data processing agreement for business clients.

Bank transfer for deposit and balance; card in the studio where available. Invoice details and IBAN are on the quote and invoice.

Consumers usually on the session day. Business clients within 14 days of invoice date unless agreed otherwise.

More than 7 days before the session you can cancel or reschedule free of charge. Inside that window the deposit may be carried once within 6 months. See terms and conditions.

Yes when you cancel in time outside the 7-day window. Inside the window the carry rule applies; no-show without notice may forfeit the deposit as described in the terms.

Yes, listed site rates include 21% VAT unless marked excl. on Services. Invoices show both amounts.